Privacy Policy

Information we collect

• Account information: email address, display name, username, and phone number (if you sign in or verify your account by phone) when you create an account.
• Event content: event names, descriptions, dates, and photos you or your guests upload.
• Optional Instagram handle: a free-text @handle you can add to your profile, shown publicly if set.
• Instagram verification: if you choose to verify an Instagram account by DMing us a code, we receive your Instagram-scoped user ID and the text of that one message from Meta's API, solely to match it against the code you generated. We do not read, store, or access any other messages, and we don't request access to your Instagram contacts or media.
• Messages: the text, photos and videos you send to another person in the app. Messages are private to the two people in the conversation: our servers store them encrypted at rest and only those two accounts can read them. They are not end-to-end encrypted, so we can review a conversation when one of you reports it. You can delete a message for yourself or for both of you at any time.
• Date of birth: used to confirm you are old enough for age-restricted features, such as the face scan (18+).
• Approximate location: with your permission, your phone's position is used on the device to sort events by distance. Only the city, region and country reach our servers, never your precise position.
• Purchases and payouts: which tickets you bought or sold and their refunds. Card and bank details are entered into forms provided by Stripe, our payments partner, and go directly to Stripe; they never pass through our servers.
• App activity and crash reports: which events, albums and photos you open, like or RSVP to, and an error report if the app crashes, so we can fix problems. This is never used for advertising and never shared with ad networks.

How we use this information

We use your information to operate the service: creating your account, displaying your events and photos to the people you share them with, and confirming ownership of an Instagram account when you request verification. We do not sell your data or use it for advertising.

SMS / text messaging

Loud Globe is operated by Loud Globe LLC (registered messaging brand: LoudGlobe). We send two kinds of text message, each with its own consent:

• Sign-in codes. By providing your phone number in the Loud Globe app or on loudglobe.com, you consent to receive one-time passcode (OTP) text messages used to sign in to or verify your account. Frequency depends on your usage (typically one message per sign-in).
• Event and album alerts (optional). If you turn on the switch labelled "Text me about events near me" on the sign-in screen, you consent to receive occasional texts about events and new photo albums from hosts in your city. The switch is off by default; turning it on is the only way to receive these texts. Up to 4 messages per month.

Message and data rates may apply. You can opt out at any time by replying STOP to any message or by turning the switch off in the app. For help, reply HELP or contact us at theloudglobe@gmail.com. Carriers are not liable for delayed or undelivered messages.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Face scan ("Find Me")

To help you find yourself in an event's photos, you can opt in to a one-time face scan. Your phone captures a burst of images of your face and computes a mathematical representation of it (not a photo) on the device itself, then compares it against the faces in that event's photos, also on the device. That representation never leaves your phone and is never written to our servers — for you or for anyone else photographed at the event. To make a repeat scan of the same album fast, your phone keeps the representations it computed for that album's photos on the device only, and erases them once they have gone unused for 30 days, or right away if you turn face features off.

To keep discovery feeds to real events, the phone of an album's host or collaborator may also count how many distinct people appear in it. They can switch this off at any time in the app (Settings → People count). That counting happens entirely on their device, and the device erases what it used once it has gone unused for 30 days; the only thing stored on our servers is the resulting number (for example "62 people"), never face templates or anything that identifies a person.

The photos you confirm as "me" are saved to your account and shown to people who can see that album, until you remove them. We never sell face data or use it for advertising. Face features are not available for events located in Illinois and Portland, Oregon, or to anyone under 18. Everything we do and don't keep, for how long, and how to ask to be removed from an album (no account needed) is in our Face Data Notice.

Declining this feature does not affect any other part of the app.

Flyer scanning (AI)

When creating an event, you can optionally tap "Scan flyer for details" to have your flyer image sent to Anthropic's Claude AI, which reads the image and suggests an event name, date, and other details to pre-fill the form. This only happens when you tap that button. Anthropic processes the image to generate this suggestion; we do not use it for any other purpose, and it is not used to train Anthropic's models.

Photo retention

Photos uploaded to an event are automatically deleted 7 days after upload. Event and account records are kept until you delete your event or account.

Third-party services

We use Supabase for authentication, database, and file storage, and Vercel for hosting. If you use Instagram verification, Meta Platforms, Inc. processes the DM you send us as described above. If you use flyer scanning, Anthropic, PBC processes the flyer image as described above. Each provider has its own privacy practices governing the infrastructure they provide us.

Your choices

You can edit or remove your Instagram handle and username at any time in Settings, or disconnect a verified Instagram account. To delete your account or request removal of your data, contact us using the email below.

Contact

Questions about this policy? Email theloudglobe@gmail.com.